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Terms That Cover Your Account on Ace 765

These terms set out what you agree to when you open and use an account with us — covering deposits through bKash, Nagad, and Rocket, how we handle your data, and what applies under your local law.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyGoverning law and jurisdiction
Ace 765 Terms That Cover Your Account on Ace 765
HOW WE MANAGE ACCOUNTS

Account Security, Data and Your Rights

Your account data is stored securely and we do not share it with third parties outside of what is required for payment processing through bKash, Nagad, and Rocket. You can request a copy of the personal data we hold on you by contacting support with a written request. If you want to update your registered mobile number or wallet details, verification steps are required before any change takes effect — this protects your account from unauthorised edits.

Data retention We keep your account records for the period required under applicable financial and gaming regulations. After account closure, records are held for the legally required retention window.
Cookie use We use session and analytics cookies to keep your login active and to understand how the platform is used. You can manage cookie preferences through your browser settings.
Account security Every login is protected by OTP verification sent to your registered mobile number. Do not share your OTP with anyone — our team will never ask for it.
Requesting changes To correct inaccurate data or close your account, submit a request through live chat or email. Identity confirmation is required before we action any such request.
TERMS SUPPORT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a concern about your account, wallet transaction, or a decision we have made, our support team is the right first step. Bring your account reference and any relevant transaction IDs when you contact us — it speeds things up considerably.

Live Chat Open the chat window from any page while logged in. Queries about account standing, wallet credits, and term clarifications are handled here.
Email Support Write to our support address for formal complaints or requests that need a written record. Include your account ID and the specific term or transaction in question.
Help Centre Our help articles cover the most common questions about account rules, payment verification, and what happens when a withdrawal is held for review.

Common Questions About Our Terms

Below are the questions we hear most from account holders about how these terms work in practice — covering eligibility, wallet deposits, account decisions, and how to raise a formal concern.

Accounts are open to individuals who meet the age requirement and whose use complies with the laws of their local region. Eligibility depends on your local law and the regions we currently support.

Keep your transaction reference from bKash, Nagad, or Rocket and contact live chat. Our team checks the reference against our payment records and credits the amount if the transaction is confirmed.

We may suspend or close accounts that breach these terms, including fraud, multiple accounts, or providing false information. We will notify you where possible, but immediate closure applies in serious cases.

Send a written request via email with your account ID. We will confirm your identity before processing the request and aim to respond within the timeframe required under applicable data rules.

Raise it first through live chat or email with the relevant account reference and transaction ID. If unresolved, you may escalate through the formal complaints path described in our help centre.

We post updates to this page and may notify you via the contact details on your account. Continuing to use your account after the effective date means you accept the revised terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.