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How Ace 765 Handles Your Privacy

Your account data belongs to you. At Ace 765, we keep what we collect to a minimum — what's needed to run your account, process payments through bKash, Nagad or Rocket, and keep your access secure.

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Ace 765 How Ace 765 Handles Your Privacy
Ace 765 What We Collect and Why It Matters

What We Collect and Why It Matters

When you open an account, we collect the basics: your contact details, account credentials, and the wallet information you use to deposit or withdraw via bKash, Nagad or Rocket. Transaction records are kept because payment rails require them — if a bKash transfer needs to be traced or a Nagad withdrawal verified, we have the reference. We also log device and session

data to flag unusual access, like a new login from an unrecognised device. We do not sell your data to third parties and we do not share your wallet details with advertisers. Our data retention follows what's operationally necessary, not what's convenient for us.

PRIVACY SUPPORT

Get Help With Privacy Questions

If you have questions about what data we hold on your account, or you want to request a correction or deletion, our support team handles these directly. Reach out through any of the channels below and we'll pull up your account record.

Live Chat Open the chat window inside your account dashboard. Our support team can pull your data record, confirm what we hold, and walk you through any access or correction request in real time.
Email Support Send your request to our support address from the email linked to your Ace 765 account. Include your account ID so we can locate your record without asking you to repeat details.
Account Settings Some data — like your contact details and linked wallet numbers for bKash, Nagad or Rocket — can be reviewed and updated directly from the account settings page without contacting support.
SECURITY STANDARDS

How We Keep Your Information Safe

Data protection at Ace 765 runs on a few clear principles: collect only what we need, store it with proper encryption, and never share it beyond what your account operation requires. Here is what that looks like in practice.

Encrypted Storage Account credentials and wallet reference data are stored under encryption at rest. This means even in the unlikely event of a system incident, raw payment details are not exposed in readable form.
Session Security Every login session is tracked by device fingerprint and access time. If we see a login pattern that does not match your usual behaviour, the system flags it for verification before access is granted.
Payment Data Handling When you transact via bKash, Nagad or Rocket, we store the transaction reference and amount — not your full wallet PIN or account credentials. Those stay between you and your mobile wallet provider.
Controlled Data Access Inside our team, access to account records is role-restricted. A customer support agent can see what's needed to help you; they cannot access payment credentials or export your full account history.

Privacy Terms Worth Knowing

These are the terms that come up most often when account holders ask about data privacy. Plain definitions, no legal filler.

What is personal data?

Personal data is any information that identifies you — your name, email, phone number, or the bKash or Nagad wallet number linked to your account. It does not include anonymised statistics.

What does data retention mean?

Data retention is how long we keep your records after you close your account or stop using a service. We keep what's required for payment reconciliation and legal compliance, then delete the rest.

What is a data subject request?

A data subject request is your formal ask to see, correct, or delete the personal data we hold on you. Submit one through live chat or email and we'll respond to your account record directly.

What is KYC?

KYC stands for Know Your Customer — the identity verification step some account actions require. It typically means confirming your name, contact details, and sometimes a payment method like Rocket or bKash.

What is a cookie and why do we use them?

A cookie is a small file stored on your device when you visit our site. We use them to keep your session active, remember your login, and understand which parts of the platform get the most use.

What does third-party sharing mean?

Third-party sharing means passing your data to an outside company. We do not sell your data. Where a payment processor like bKash needs a transaction reference to clear a withdrawal, that reference is shared — nothing else.

Your Privacy Questions Answered

These are the questions we hear most from account holders who want to understand how their data is handled at Ace 765.

Yes. Submit a data access request through live chat or email from your registered address. We'll pull your account record and share what we hold in a readable format within a reasonable timeframe.

Go to account settings and find the payment section. You can update your bKash, Nagad or Rocket wallet number there directly. A verification step confirms the change before it goes live on your account.

We share only what payment processing requires — for example, a transaction reference when a Nagad withdrawal is being verified. We do not share your profile, contact details or activity history with advertisers or data brokers.

We retain records that are required for payment reconciliation and any legal compliance period that applies. Once that period passes, your account data is deleted from active systems. Contact support to initiate a closure request.

No. We store the transaction reference and your registered wallet number for payment tracking. Your wallet PIN and full account credentials stay with your mobile money provider — we never handle or store those directly.

We log device and session data for security purposes — to spot unusual access patterns. Access to the platform itself depends on your local law and eligible regions, and we do not use location data for advertising targeting.
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Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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